Dinesh Gupta

Lead UX Designer

Dinesh Gupta

Lead UX Designer

Dinesh Gupta

Lead UX Designer

Dinesh Gupta

Lead UX Designer

Dinesh Gupta

Lead UX Designer

Key Management

Key Management

Key Management

Key Management

Key Management

A More User-Centric, Accessible, Modern and Secure Approach

A More User-Centric, Accessible, Modern and Secure Approach

A More User-Centric, Accessible, Modern and Secure Approach

A More User-Centric, Accessible, Modern and Secure Approach

Navigate Section

Navigate section

Overview

Enterprise Application

Enterprise Application

Enterprise Application

Enterprise Application

CyberSource VISA

CyberSource VISA

CyberSource VISA

CyberSource VISA

Year

Year

Year

Year

2024

2024

2024

2024

Duration

Duration

Duration

Duration

4 Months

4 Months

4 Months

4 Months

Role

Role

Role

Role

Lead UX Designer

Lead UX Designer

Lead UX Designer

Lead UX Designer

Tools

Tools

Tools

Tools

Figma, usertesting.com

Figma, usertesting.com

Figma, usertesting.com

Figma, usertesting.com

Team

Team

Team

Team

Business Product Manager, Technical Product Manager, Lead Developer Lead, QA Lead, myself

Business Product Manager, Technical Product Manager, Lead Developer Lead, QA Lead, myself

Business Product Manager, Technical Product Manager, Lead Developer Lead, QA Lead, myself

Business Product Manager, Technical Product Manager, Lead Developer Lead, QA Lead, myself

Problem Statement

Background

Key Management is part of CyberSource's Payment Configuration that enables customers to manage their API keys, which are required to execute transactions and access other payment-related features. These API keys have expiration periods. Once expired, customers must generate and use a new API key. If a key expires without being updated, customers lose access to transactions and key platform features, leading to operational disruptions.

Challenges

Transaction Disruptions & Revenue Loss

Transaction Disruptions & Revenue Loss

Transaction Disruptions & Revenue Loss

Transaction Disruptions & Revenue Loss

Transaction Disruptions & Revenue Loss

Accessibility Compliance Issues

Accessibility Compliance Issues

Accessibility Compliance Issues

Accessibility Compliance Issues

Accessibility Compliance Issues

High Volume of Unused Keys

High Volume of Unused Keys

High Volume of Unused Keys

High Volume of Unused Keys

High Volume of Unused Keys

Outdated UI & Inconsistency

Outdated UI & Inconsistency

Outdated UI & Inconsistency

Outdated UI & Inconsistency

Outdated UI & Inconsistency

Limited Sandbox Awareness

Limited Sandbox Awareness

Limited Sandbox Awareness

Limited Sandbox Awareness

Limited Sandbox Awareness

Objectives

Transaction Disruptions & Revenue Loss

Transaction Disruptions & Revenue Loss

Transaction Disruptions & Revenue Loss

Transaction Disruptions & Revenue Loss

Transaction Disruptions & Revenue Loss

Accessibility Compliance Issues

High Volume of Unused Keys

Outdated UI & Inconsistency

Limited Sandbox Awareness

Dinesh Gupta, Lead UX Designer

Bangalore, India

Attributions

Last updated : May 2025

Dinesh Gupta, Lead UX Designer

Bangalore, India

Attributions

Last updated : May 2025

Dinesh Gupta, Lead UX Designer

Bangalore, India

Attributions

Last updated : May 2025

Dinesh Gupta, Lead UX Designer

Bangalore, India

Attributions

Last updated : May 2025

Dinesh Gupta, Lead UX Designer

Bangalore, India

Attributions

Last updated : May 2025