A More User-Centric, Accessible, Modern and Secure Approach
A More User-Centric, Accessible, Modern and Secure Approach
A More User-Centric, Accessible, Modern and Secure Approach
A More User-Centric, Accessible, Modern and Secure Approach
Navigate Section
Navigate section
Overview
Overview
Enterprise Application
Enterprise Application
Enterprise Application
Enterprise Application
CyberSource VISA
CyberSource VISA
CyberSource VISA
CyberSource VISA
Year
Year
Year
Year
2024
2024
2024
2024
Duration
Duration
Duration
Duration
4 Months
4 Months
4 Months
4 Months
Role
Role
Role
Role
Lead UX Designer
Lead UX Designer
Lead UX Designer
Lead UX Designer
Tools
Tools
Tools
Tools
Figma, usertesting.com
Figma, usertesting.com
Figma, usertesting.com
Figma, usertesting.com
Team
Team
Team
Team
Business Product Manager, Technical Product Manager, Lead Developer Lead, QA Lead, myself
Business Product Manager, Technical Product Manager, Lead Developer Lead, QA Lead, myself
Business Product Manager, Technical Product Manager, Lead Developer Lead, QA Lead, myself
Business Product Manager, Technical Product Manager, Lead Developer Lead, QA Lead, myself
Problem Statement
Problem Statement
Background
Key Management is part of CyberSource's Payment Configuration that enables customers to manage their API keys, which are required to execute transactions and access other payment-related features. These API keys have expiration periods. Once expired, customers must generate and use a new API key. If a key expires without being updated, customers lose access to transactions and key platform features, leading to operational disruptions.
Key Management is part of CyberSource's Payment Configuration that enables customers to manage their API keys, which are required to execute transactions and access other payment-related features. These API keys have expiration periods. Once expired, customers must generate and use a new API key. If a key expires without being updated, customers lose access to transactions and key platform features, leading to operational disruptions.
Challenges
Transaction Disruptions & Revenue Loss
Transaction Disruptions & Revenue Loss
Transaction Failures, Platform Downtime, and Revenue Loss
Transaction Disruptions & Revenue Loss
Transaction Disruptions & Revenue Loss
Accessibility Compliance Issues
Accessibility Compliance Issues
Accessibility Compliance Gaps and Legal Risk
Accessibility Compliance Issues
Accessibility Compliance Issues
High Volume of Unused Keys
High Volume of Unused Keys
High Volume of Unused Keys
High Volume of Unused Keys
High Volume of Unused Keys
Outdated UI & Inconsistency
Outdated UI & Inconsistency
Outdated UI & Inconsistency
Outdated UI & Inconsistency
Outdated UI & Inconsistency
Limited Sandbox Awareness
Limited Sandbox Awareness
Limited Sandbox Awareness
Limited Sandbox Awareness
Limited Sandbox Awareness
Objectives
High Volume of Unused Keys
Preventing transaction failures due to expired API keys
Outdated UI & Inconsistency
Improving key utilization
Limited Sandbox Awareness
Limited Sandbox Awareness
Transaction Disruptions & Revenue Loss
Transaction Disruptions & Revenue Loss
Enhancing ADA compliance for an inclusive user experience.
Transaction Disruptions & Revenue Loss
Transaction Disruptions & Revenue Loss
Accessibility Compliance Issues
Modernising the UI to align with CyberSource’s latest design standards and security recommendations .
Research & Discovery
Heuristic Evaluation Findings
Error Prevention & Recognition
Error Prevention & Recognition
Error Prevention & Recognition
Error Prevention & Recognition
Error Prevention & Recognition
Lack of Clear Warning
Lack of Clear Warning
Objectives
Preventing transaction failures due to expired API keys
Preventing transaction failures due to expired API keys
Preventing transaction failures due to expired API keys
Preventing transaction failures due to expired API keys
Preventing transaction failures due to expired API keys
Improving key utilization
Improving key utilization
Improving key utilization
Improving key utilization
Improving key utilization
Limited Sandbox Awareness
Enhancing ADA compliance for an inclusive user experience.
Enhancing ADA compliance for an inclusive user experience.
Enhancing ADA compliance for an inclusive user experience.
Enhancing ADA compliance for an inclusive user experience.
Enhancing ADA compliance for an inclusive user experience.
Modernising the UI to align with CyberSource’s latest design standards and security recommendations .
Modernising the UI to align with CyberSource’s latest design standards and security recommendations .
Modernising the UI to align with CyberSource’s latest design standards and security recommendations .
Modernising the UI to align with CyberSource’s latest design standards and security recommendations .
Modernising the UI to align with CyberSource’s latest design standards and security recommendations .
Dinesh Gupta, Lead UX Designer
Bangalore, India
Dinesh Gupta, Lead UX Designer
Bangalore, India
Dinesh Gupta, Lead UX Designer
Bangalore, India
Dinesh Gupta, Lead UX Designer
Bangalore, India
Dinesh Gupta, Lead UX Designer
Bangalore, India