Converging Design, Business, and Technology
Converging Design, Business, and Technology
Converging Design, Business, and Technology
Converging Design, Business, and Technology
A collection of projects that solve real problems through thoughtful design and strategic thinking.
CyberSource Key Management
CyberSource Key Management
CyberSource Key Management
CyberSource Key Management
A More User-Centric, Accessible, Modern and Secure Approach
A More User-Centric, Accessible, Modern and Secure Approach
A More User-Centric, Accessible, Modern and Secure Approach
Summary
Summary
Summary
Summary
Focused on redesigning the CyberSource Key Management experience to improve usability, accessibility, and security. Through iterative testing and phased rollout, we introduced features like guided key selection, expiry alerts, and OTP verification—resulting in clearer workflows, reduced errors, and a 7% increase in key deactivation and deletion across high-volume reseller accounts.
Focused on redesigning the CyberSource Key Management experience to improve usability, accessibility, and security. Through iterative testing and phased rollout, we introduced features like guided key selection, expiry alerts, and OTP verification—resulting in clearer workflows, reduced errors, and a 7% increase in key deactivation and deletion across high-volume reseller accounts.
Focused on redesigning the CyberSource Key Management experience to improve usability, accessibility, and security. Through iterative testing and phased rollout, we introduced features like guided key selection, expiry alerts, and OTP verification—resulting in clearer workflows, reduced errors, and a 7% increase in key deactivation and deletion across high-volume reseller accounts.
Focused on redesigning the CyberSource Key Management experience to improve usability, accessibility, and security. Through iterative testing and phased rollout, we introduced features like guided key selection, expiry alerts, and OTP verification—resulting in clearer workflows, reduced errors, and a 7% increase in key deactivation and deletion across high-volume reseller accounts.
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CyberSource Acquirer Onboarding
CyberSource Acquirer Onboarding
CyberSource Acquirer Onboarding
CyberSource Acquirer Onboarding
Onboarding time: From Months to Days
Onboarding time: From Months to Days
Onboarding time: From Months to Days
Summary
Summary
Summary
Summary
This project aimed to streamline the acquirer onboarding process by automating manual workflows and simplifying complex configurations. Through a redesigned UI, guided setup, and progress tracking, we reduced onboarding time from over 4 months to just 10 days—dramatically improving efficiency, scalability, and partner experience for high-volume acquirers.
This project aimed to streamline the acquirer onboarding process by automating manual workflows and simplifying complex configurations. Through a redesigned UI, guided setup, and progress tracking, we reduced onboarding time from over 4 months to just 10 days—dramatically improving efficiency, scalability, and partner experience for high-volume acquirers.
This project aimed to streamline the acquirer onboarding process by automating manual workflows and simplifying complex configurations. Through a redesigned UI, guided setup, and progress tracking, we reduced onboarding time from over 4 months to just 10 days—dramatically improving efficiency, scalability, and partner experience for high-volume acquirers.
This project aimed to streamline the acquirer onboarding process by automating manual workflows and simplifying complex configurations. Through a redesigned UI, guided setup, and progress tracking, we reduced onboarding time from over 4 months to just 10 days—dramatically improving efficiency, scalability, and partner experience for high-volume acquirers.
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Amazon Account Verification
Amazon Account Verification
Amazon Account Verification
Amazon Account Verification
Improved Verification. Fewer Failures. Greater Trust.
Improved Verification. Fewer Failures. Greater Trust.
Improved Verification. Fewer Failures. Greater Trust.
Summary
Summary
Summary
Summary
This project aimed to improve the account verification experience by simplifying the bank and document verification flow. Launched in Phase 1 for the North America region, we saw over 60% of users revert to using the improved upload flow, document failure checks dropped by 85%, and account suspensions and related order cancellations significantly declined.
This project aimed to improve the account verification experience by simplifying the bank and document verification flow. Launched in Phase 1 for the North America region, we saw over 60% of users revert to using the improved upload flow, document failure checks dropped by 85%, and account suspensions and related order cancellations significantly declined.
This project aimed to improve the account verification experience by simplifying the bank and document verification flow. Launched in Phase 1 for the North America region, we saw over 60% of users revert to using the improved upload flow, document failure checks dropped by 85%, and account suspensions and related order cancellations significantly declined.
This project aimed to improve the account verification experience by simplifying the bank and document verification flow. Launched in Phase 1 for the North America region, we saw over 60% of users revert to using the improved upload flow, document failure checks dropped by 85%, and account suspensions and related order cancellations significantly declined.
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Dinesh Gupta, Lead UX Designer
Bangalore, India
Dinesh Gupta, Lead UX Designer
Bangalore, India
Dinesh Gupta, Lead UX Designer
Bangalore, India
Dinesh Gupta, Lead UX Designer
Bangalore, India
Dinesh Gupta, Lead UX Designer
Bangalore, India